Poor service, no explanation, just making demands & threats during a claim

<p>My car that i insured with Momentum got involved in a minor incident whereby I hit the pavement. I submitted the claim to Momentum. For a few days afterwards I called Momentum so many times trying to follow up on the claim. I was eventually given a telephone number of claims investigator who's working on my claim. The investigator set up a meeting with me which he postponed four times. On other days he wouldn't even make contact to say he's not coming. We eventually met yesterday. I gave him my side of the story upon his request and then he pulled out a form ordering me to sign it so that Momentum can access my bank statements, cctv records of my whereabouts and my tracker. I told him that I can't just sign a form without any explanation. He then said to me that if I don't sign it Momentum will simply send me a letter confirming that the claim is declined. I was then forced to sign this form thou I didn't understand. All I needed was an explanation and be taken through the process so that I can understand what Momentum needs from me and be given reassurance that this sesintive info that's requested from me will be safe, instead all Momentum did was makes demands. I felt so threatened by Momentum....the same company that I have been recommending to my friends and family...the very same company that I spoke highly of. But No...Momentum will make you feel small, Momentum will make you feel like a ******** & Momentum will threaten you when you need them. </p>