Poor service - no call back

I don't know how many times I have called to speak to Victoria van Zyl, left a couple of messages at the call centre, sent a message on Twitter. All this time I'm told that the message has been put through to her, but still no phone call back. I'm beyond frustrated in terms of the length of the claim and the non-communication from this lady. Have never seen such poor service from a company. Nobody seems to care.