Poor service momentum short term

I have had good experiences in the past with the company but when it mattered most it seems they are dropping the ball. I submitted a claim for storm damage to the ceiling and roof of my house. The claim was submitted on April 7 everything went well. the issue started when the payout for the outside roof came through it was a very low amount and when I contacted the contractor that the assessor used he said that amount is not even his call out fee. I took this up with momentum beginning May and phoned as well. I was then asked by the person using this email *** to send in a quote for that section of the roof to be repaired which I did using the same contractor mentioned before sending it on May 13 , no response for almost 2 months. I email again today to above mentioned email getting the response now I need to take it up with the assessor. the assessor is contracted by Momentum so why do I need to speak to them and sort it out. They in any case sent me back to MSTI. Very nice company until you are in trouble and need to claim. I hope the roof is going to hold with the rain coming as roof is not fixed yet due to this issue which will likely now be excluded from damage. Very disappointed