Poor service Momentum Insure

On 4 October a pipe fitting burst in my flatlet. Two weeks later, on 17 October, I received a phone call from Momentum saying they had only just received the assessor’s (DAS) report. The report claims the fitting was not pressurized and therefore the plumbing claim is invalid. This was an offset fitting attached to a pressurized pipe in the wall — the assessor’s conclusion that the water instantly loses all pressure at the fitting and then continues to the faucet without pressure is completely unrealistic. As a result of the burst I lost about 400 litres of water. I will however take the matter to the ombudsman for short term insurance