Poor service: Momentum insure

I had a problem with my garage door and lodged a claim with Momentum insure. Service provider was appointed and the new door was installed on the 18th August 2022 which worked only for few days. On the 25th August 2022, the matter was referred back to Momentum and they appointed an assessor, no feedback from Insurance. several follow up were made with Momentum both telephonically and in writing on the door issue without any feedback. Very disappointed with Momentum service , policy is active with no arrears. I’m now concerned whether my life policies will be paid to my children in case I die since I m struggling whilst I’m alive with them. It’s a month now and the door is still a problem. I Regret the day I knew the existence of knowing Momentum insure .