POOR SERVICE LEVELS

Good day, I have been with Momentum since 2013 and had very good service and rates. In the past two years the Consultant managing my profile has proven to be unreliable and useless. During this time, I have sent numerous emails requesting changes or information, and is very slack in responding, and despite various efforts over this time the emails or requests to receive a call from him is ignored. I have always been conteous about my claims but last year had lightning damage a a slight MV accident. This resulted in my premium escalating with more than R800 /month upon renewal. I immediately wrote back to request a review, and followed up 4 times in 3 weeks, only once did he respond apologising about the delay and informed me that the policy in for review. II however received another policy update with a premium reduction of R99.33, but NO further correspondence or discussions of what the new premium will due for on the 7th February 2025.. Again emails have been sent with NO response. The Liason person Is Andile Dlamini. Policy number MT***1

I trust that Momentum will step up to higher service levels as I am currently seeking quotes from other instances.