AF
Annatjie F
1 reviews | Active since Jul 2022
05 Jul 2022, 16:50
Poor Service from Sales Consultant
For a potential new client with Momentum Insure I have had a really bad experience regarding getting a quotation to date and I still haven't received a quotation. I was assisted by Mahomed Cassiem, he requested that I sent him my current policy schedule which I did on the 24th of June 2022 and to date I still haven't received any feedback from him and he also doesn't respond to my e-mails, I have called his department to also speak to him but he also doesn't even answer his calls.
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Replies (2)
Momentum Insure's replyOfficial
05 Jul 2022, 16:57Good afternoon Annatjie.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you tomorrow to address all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you tomorrow to address all your concerns.
Kind regards
Brenda
Brenda
Momentum Insure's reply05 Jul 2022, 16:57
Official
Good afternoon Annatjie.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you tomorrow to address all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We have escalated this matter to a team manager who will contact you tomorrow to address all your concerns.
Kind regards
Brenda
Brenda
AF
Annatjie F's updateReviewer Update
05 Jul 2022, 17:00Thank you Brenda, I will be waiting for the call.
Regards
Regards
AF
Annatjie F's update05 Jul 2022, 17:00
Reviewer Update
Thank you Brenda, I will be waiting for the call.
Regards
Regards