ED
Errol D

1 reviews | Active since Nov 2018

05 Aug 2024, 13:49

Poor Service From Momentum Insure Legal Recoveries!!

I have a claim with Momentum Insure for an accident that happened on the 7 December 2023. The claim itself was handled very well but because it was not my fault the recovery of the claim was referred to Thulane Lebese a "Legal Recoveries Specialist". He has been dealing with my claim for over 7 months and I still do not know what is happening with it. 99% of my e mails directed to him are ignored. I have even threatened him to report him to management and post on your forum. Still no response! The service I have received has been shocking to say the least. Lebese should be ashamed of himself with the way that he has dealt with my claim. He is certainly no credit to Momentum Insure. What a disappointment!

0
Replies (3)
Momentum Insure
Momentum Insure's reply05 Aug 2024, 14:23
Official
Good afternoon Errol.
Thank you for bringing your concerns to our attention. This is not the kind of service we would like to deliver to you as our client. The matter has been escalated to a team manager to assist further.
Kind regards
Qhakazile
ED
Errol D's update05 Aug 2024, 14:26
Reviewer Update
I have already left a message for any manager to call me - still waiting!
ED
Errol D's update13 Aug 2024, 12:07
Reviewer Update
STILL WAITING TO HEAR- NOTHING SO FAR- CONTINUAL POOR SERVICE FROM THUlANE