Poor service from Momentum Insure

Item: Momentum Insure
Rating: 1
Author: Lungile M

I lodged a claim on the 2nd December after I got ******. I sent all requested documents (case number and proof) to Rinae Tshikovhi on Wednesday last week. She has neither acknowledged receipt of the email nor kept me abreast. This is very poor service after an already traumatic event! I’m very disappointed in the level of service. I am not even sure what is happening. I called Momentum on Friday to follow up, and after holding on for almost 45 minutes I was not able to get hold of her. I am very appalled by such unprofessionalism.

Helpful (0)

Replies (2)

Momentum Insure's replyOfficial

12 Dec 2022, 11:51

Good morning Lungile.
Thank you for bringing your concerns to our attention. We have escalated this matter to a team manager to contact you.
Kind regards
Qhakazile

Momentum Insure's reply12 Dec 2022, 11:51

Official

Good morning Lungile.
Thank you for bringing your concerns to our attention. We have escalated this matter to a team manager to contact you.
Kind regards
Qhakazile

Lungile M's updateReviewer Update

19 Dec 2022, 12:35

My claim is still not resolved, I sent Rinae all information she requested on the 12th December, I have not heard any back. No acknowledgment of email or an update.
This is the second complaint regarding this claim. I’m not happy at all with the service I am getting.
I’ve also heard nothing from ***.
This service is bad.

Lungile M's update19 Dec 2022, 12:35

Reviewer Update