POOR SERVICE FROM MOMENTUM INSURE

I lodged a claim with Momentum on 01/02/2023. I was called by a service provider and advised that they can only send out an assessor on 07/02/2023. Not withstanding the numerous call I had to make between lodging the claim and the assessor coming out. No one calls you back from Momentum to provide you with any feedback.

Today(8/02/2023) after sending out emails and making numerous calls, I was advised that it takes 3-5 working days to generate a report or I could pay for someone to provide me with a report and there is no guarantee of the report being accepted.

This is not the service one gets when one needs to sign up with Momentum. You get constant call backs and updates of the process. Just lodge a claim and its a 180 degree turn around from what was promised.

The sad part is I have recommended a few colleagues to Momentum because of the initial good service I received. Will I recommend anyone else, hell NO.

The claims agents have all the excuses as to why its not processed. Neither do they call you back, because they are the UNTOUCHABLES. That includes the claims managers as well.

Please feel free to contact me on my cell