Poor service from Momentum

Now that the claim and repair to my vehicle is complete I can Express my disappointment in the poor service from Momentum. When initially contacting them concerning my accident I was simply sent a claim from. Out of own initiative I made a police report and served for a repairer. I forwarded all to Momentum. An assessor contacted me 3 days later with my vehicle at the repairer to "view" and assess the vehicle. I informed them it is at the repairer. Chaos ...as it appears the only "qualified" repairer was in the adjoining town. My argument that why should I go to another town when a repairer is in my town and had already started.work due to non response from Momentum. It continued but at last my vehicle has been repaired. Lesson to be learnt...when a customer asks you what must be done then tell him. Don't come afterwards and try and force him to fix up your poor service.