Poor service from Momentum assist AND Claims department!!

I am very UNHAPPY-- i logged a claim CP095490 on 13.02.2018. I discussed with the consultant that was assigned that they can assign an investigator on the case as i was not present during the actual incident and would like a thorough investigation to be done so that i can know what happened to my car.

Ntakadzeni Netshisaulu advised me that they have appointed an investigator by the name of Zavia Wolfswinkel which will be assisting me with my claim but i have NEVER received a call from him or anyone from Momentum regarding my claim. i am aware that investigations may take time however i am very unhappy that nothing has been done or communicated to me since the 13th of February. Ntakadzeni advised she cant assist me as the case is with an investigator and the is no way to get to them expect through the work cellphone number of the investigator.

I want my claim to be attended ASAP because i cannot go for over a month to six weeks without a car.

VERY disappointed as a new client of momentum!!!

To make the matter worse, shortly after having logged the claim, a police officer by the name of captain Mashiane called me advising me that my car has been recovered before crossing the mozambique border and i need to pay R1500 for towing services. As i am a new client, i contacted Momentum and got through to momentum assist department where i spoke to Lucky. I was calling to find out if I should pay the R1500, is it a known process?! Lucky spoke the the captain who called me and Lucky advised me to pay the 1500 to the captain and the SAPS with reimburse me. after having paid, the captain disappeared and i found out that it was a ****. I called Momentum assist to query this and they advised Lucky was not AWARE of the **** however he should have confirmed with claims department before advising to pay.

Not my car is still not recovered, my claim is not attended AND i lost on R1500 because of the advise i was given by a Momemtum consultant!!!

I need urgent assistance regarding all of this before i escalated the issue to the Ombudsman.