Poor service from Claims and Servicing

Absolutely pathetic service from you claims and servicing department. <br> I was in a bumper bashing ( hit from behind at a stop street)on the 25/10/15 and lodged a claim. On the 30/10/15 i got an email from Mpakapaka Mabe telling me that if i hadn't gotten a \inspection certificate"i would have to now pay a R10k excess. I advised that this was the 1st time i have heard anything about a \""inspection certificate\"". i then got a call from the assesses who came and checked my car and approved everything. i got a call from the panal beaters to say my claim has been approved and that i needed to pay the excess of R2500. Now on the 19/11/2015 3 working weeks later i get a call from Mpakapaka telling methat he has spoken to THEM (still dont know who the are) and that they told me about an \""inspection certificate\"" and i have to now pay a R10k excess <br> I asked to speak to a manger who was very sympathetic and said she understood and was listening to the calls and would phone me back before the end of the day. guess what i am still waiting. am i going to have to wait another 3 weeks. <br> <br> When am i going to get a call back?"""