Poor Service

I am extremely disappointed with the emergency service with Momentum Insure. I recently in Feb 2023 had a geyser that was leaking. I called the Emergency Assist line and Design Plumbers were referred to me to assist with the leak. I was able to pay them to fix the leak as they said it was the thermostat and safety valve. Unfortunately my nightmare then began, the geyser continuously leaked and had to call them out three times, and they indicated it was faulty parts they were using. Eventually I decided to call my Private Plumber, and he informed me that Design Plumbers were using used parts, and my geyser would have continuously leaked. I immediately requested Design Plumbers to provide me with a refund, but I was ignored and blocked and no response from them. I contact the insurance to intervene but received promises of assistance but no assistance. Is there any justice? How is Momentum Insure ignoring my complaint and continue to use ********* contractors.

Can this be resolved? I feel I have been ****med.