TL
Thea L
1 reviews | Active since Feb 2017
08 Dec 2020, 10:36
Poor service
I tried since friday to fet hold of the claims dept and sent 3 emails regarding a claim I need to submit but to no avail....no one can hold on for longer than 30mins uro cellphone costs..... It is ridiculous that no one replies on the emails either!!!!!! ALSO, I was told yest that the person who helped with updating my policy will phone me back this morming at 8am.....well itis 10h30'......I need to insure my car asap....this is not the norm for momentum as I almost never battle with service...so please can someone assist...txs
Helpful (0)
Replies (5)0
Replies (5)
Momentum Insure's replyOfficial
08 Dec 2020, 11:12Good morning Tia.
We always aim to deliver the best service to you, and it seems we dropped the ball in this regard. Please be on a look out for our call so we can address all your concerns.
Kind regards
Qhakazile
We always aim to deliver the best service to you, and it seems we dropped the ball in this regard. Please be on a look out for our call so we can address all your concerns.
Kind regards
Qhakazile
Momentum Insure's reply08 Dec 2020, 11:12
Official
Good morning Tia.
We always aim to deliver the best service to you, and it seems we dropped the ball in this regard. Please be on a look out for our call so we can address all your concerns.
Kind regards
Qhakazile
We always aim to deliver the best service to you, and it seems we dropped the ball in this regard. Please be on a look out for our call so we can address all your concerns.
Kind regards
Qhakazile
TL
Thea L's updateReviewer Update
08 Dec 2020, 11:46Thank you...lets hold thumbs...
TL
Thea L's update08 Dec 2020, 11:46
Reviewer Update
Thank you...lets hold thumbs...
TL
Thea L's updateReviewer Update
08 Dec 2020, 14:08Thank you so much Momentum for getting me sorted today....Eugene, thanks soooo much for your patience waiting on me in between me helping clients....your service to me is always excellent!!!.......then also, Sifundu (hope this is spelt correctly) he was an absolute gem....helped me with my claim and gone the extra mile...MUCH APPRECIATED GUYS!!!...This is the type of service that I am used to from Momentum.......keep up the good work...you are assets for momentum
Best wishes
Thea Lategan
Best wishes
Thea Lategan
TL
Thea L's update08 Dec 2020, 14:08
Reviewer Update
Thank you so much Momentum for getting me sorted today....Eugene, thanks soooo much for your patience waiting on me in between me helping clients....your service to me is always excellent!!!.......then also, Sifundu (hope this is spelt correctly) he was an absolute gem....helped me with my claim and gone the extra mile...MUCH APPRECIATED GUYS!!!...This is the type of service that I am used to from Momentum.......keep up the good work...you are assets for momentum
Best wishes
Thea Lategan
Best wishes
Thea Lategan
Momentum Insure's replyOfficial
08 Dec 2020, 14:34Good afternoon Tia.
We are glad that our claims team and client care team were able to assist with all your requests.
Eugene and Sifundo will be happy to receive your acknowledgement.
Kind regards
Qhakazile
We are glad that our claims team and client care team were able to assist with all your requests.
Eugene and Sifundo will be happy to receive your acknowledgement.
Kind regards
Qhakazile
Momentum Insure's reply08 Dec 2020, 14:34
Official
Good afternoon Tia.
We are glad that our claims team and client care team were able to assist with all your requests.
Eugene and Sifundo will be happy to receive your acknowledgement.
Kind regards
Qhakazile
We are glad that our claims team and client care team were able to assist with all your requests.
Eugene and Sifundo will be happy to receive your acknowledgement.
Kind regards
Qhakazile
TL
Thea L's updateReviewer Update
08 Dec 2020, 14:50Only a pleasure!
TL
Thea L's update08 Dec 2020, 14:50
Reviewer Update
Only a pleasure!