Poor service delivery

Momentum has poor communication skilled personnel or its selective as whom to assist or not. I was involved in a accident (trucks fault) on 15/03/2023 and till today the panelbeaters are waiting for Momentum to approve. No one is updating us on the matter and my husband is the one doing follow ups which amounts to no success. It's 10 days already with the hired car and the contract is 30 days ,my car has still not being assessed, no one is saying anything . I'm now worried they'll use cheapskate fittings on my car. Had we missed a payment they'd have called a million times and sent in lawyers and choppers but they drag their feet when it comes to service delivery. We'll change to a better insurer after all this