BE
Bongiwe E
1 reviews | Active since Aug 2022
16 Aug 2022, 12:18
Poor service delivery
The customer service is terrible. I have been assisting my father in making a claim and we were told about a few days to complete this. To this day, we are told it is still being processed each time we follow up. There is no way we are renewing his policy with momentum.
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Momentum Insure's replyOfficial
16 Aug 2022, 12:21Good afternoon Bongiwe.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns.
Kind regards
Brenda
Momentum Insure's reply16 Aug 2022, 12:21
Official
Good afternoon Bongiwe.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We have escalated this matter to the claims team manager, who will contact you to address your concerns.
Kind regards
Brenda