Poor service delivery

Our geyser burst beginning of March 2022. Then again on the new geyser pipes on 20 March. Needless to pinpoint and blame who-ever, assessors were contacted to asses the damage. There is extensive damage to the ceilings, floors and closets in the rooms. All of us is getting sick because the dust in the roof as the ceiling is no longer existing, and the damp smell of the wood in the closets and the laminated floors. The children cant sleep in their rooms because of that. All the closes are packed everywhere. Even the bed mattresses got soaking wet and is starting to rot.... we cant get hold of anyone at Momentum to assist... my husband was holding 40 min yesterday, just to be told they will come back to him ... nothing! This is pathetic, and I am sure if one of your employees or management must sleep in a house like use, it would have been repaired a long time ago. This is totally unacceptable, quick to take monthly installments but POOOOOOOOOOOOOR on service delivery when you are actually needed.