Poor service

I have lost my confidence in Momentum. I requested a quotation for a new caravan from Momentum because I have my household and vehicle insured with them. I contacted Momentum through email on 10 March 2021. On request of a 3rd agent contacted I submitted the offer to purchase. A 4th agent contacted me telephonically on 12 March 2021 with the promise to call me back. I am still waiting for the phone call. There was no response on an email sent to the complaints department on 10 March 2021. Waiting for a response on a 2nd email sent to the complaints department today.

I had to postpone taking delivery of my caravan because it is still not insured. If they not willing to insure my caravan they should at least inform me accordingly. I would strongly advice others to very carefully weigh up different options before considering Momentum as an insurer. I fear what will happen in the unfortunate event of me having to claim.