POOR SERVICE, CP111635

I was involved in an accident on the 3rd August 2018 between Viedgesville (Umtata) and Mqanduli. The insurance sent the JCR tow truck from Umtata to tow my car. My car sent to Panel City in Umtata for repairs on the 8th August 2018. Net Assess assessed the car on the 10th August 2018, Assessment Number: 562416. The Authorisation for repairs was on the 14 August 2018. I received an email telling that.

My car was sent to Panel City Beaters in Umtata without informing me first even though I informed them that I stay in East London.

The last communication from Momentum was on the 23rd August 2018, saying " We are committed to providing you with an AWESOME SERVICE, but i'm provided with the opposite.

My car is 2014 VOLKSWAGEN POLO 1.6 COMFORTLINE 5DR.

I have not received any update from them about my car. I have called them several times and they promise to get back to me and they don't. I don't know what to do anymore, Its more than two months now. Don't have a car as car hire was only a month. PLEASE ASSIST ME. NQABAKAZI MTWA

I have joined the insurance with confidence without knowing I will get this kind of service. It was your decision to take my car to Panel City Umtata not me.

My Advisor is AMOS MASHIGO,