JJ
James J
1 reviews | Active since Jun 2015
27 Feb 2023, 09:28
Poor service
I have not been treated as a customer but rather as a beggar. I submitted my claim on the 09 February 2023 with claim number CP563185MP but up until now, my car has not been booked to any panelbeaters for repairs. There poor communication as feedback is lacking.
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Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
27 Feb 2023, 09:45Good morning James.
Thank you for bringing your concerns to our attention. We have escalated this matter to the claims department to contact you and provide assistance.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We have escalated this matter to the claims department to contact you and provide assistance.
Kind regards
Qhakazile
Momentum Insure's reply27 Feb 2023, 09:45
Official
Good morning James.
Thank you for bringing your concerns to our attention. We have escalated this matter to the claims department to contact you and provide assistance.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We have escalated this matter to the claims department to contact you and provide assistance.
Kind regards
Qhakazile
JJ
James J's updateReviewer Update
11 Apr 2023, 09:06After all the delays to book my car, it was finally booked with Motorbake, the preferred repairer of the Momentum. I was provided Momentum, a rental car for 30 days, which was extended for only 10 days up to today (i.e. 11 April 2023). When I enquire from the panelbeater, I was told that they are still waiting for the parts. So, Momentum does not want to extend the car rental further as the problem is with the Repairer of their choice but now, will be left stranded for almost over a month as from when I have returned the hired car today. This service is very bad to a customer who will in a worst circumstance as if I don't have insurance that is covering my needs.
JJ
James J's update11 Apr 2023, 09:06
Reviewer Update
After all the delays to book my car, it was finally booked with Motorbake, the preferred repairer of the Momentum. I was provided Momentum, a rental car for 30 days, which was extended for only 10 days up to today (i.e. 11 April 2023). When I enquire from the panelbeater, I was told that they are still waiting for the parts. So, Momentum does not want to extend the car rental further as the problem is with the Repairer of their choice but now, will be left stranded for almost over a month as from when I have returned the hired car today. This service is very bad to a customer who will in a worst circumstance as if I don't have insurance that is covering my needs.