Poor Service by Momentum

I would like to express my disappointment on a poor service I received from Momentum Insure. I had a fridge that stopped working and its insured but to my surprised claim was not approved. I lost lots of food in rand value first and further it took up to three days trying to register a claim. Their level of service and support is far below what they claim to be standing for. There seems to be a deliberate intent to not assist. Their service is very poor.