Poor Service

Submitted a Third party claim in Dec 2019 - Until today which is the 12/02/2020 no phone call or email received from them. When ever I try to call them after the answer from the reception to put your call through there is no answer or you hold forever and eventually the phone call are cut off or someone just put the phone down. Once I called the customer complaints department, I received a name of a person to speak to - James Ramoshaba he informed me someone will contact me back within a week no one ever phoned and when ever I phone him there is no answer. Call the legal manager Hantie / Lauren / Amos never available or someone will answer and tell you to hold then no one ever answer from there.