Poor service and no feedback

I called Alexander and Forbes monday 22 - 06-15 to apply for Motor and home insurance . A lady by the name of Zeenat assisted me and is currently dealing with my qoute . I was told that my insurance cover was being actioned and dealt with . First there was a mis understanding regarding the new tracker rule and my insurance was on hold because of that and then i was told it doesnt apply to me . I kept emailing and calling the call centre on ***. I then received an email from Zeenat advising me everything is on track . I keep mentioning in my email and calls to the agent that if there are any issues i need know because i am cancelling my current insurance before the debit for the new month comes out . I received an email from Zeenat at 5:27PM on the 24-06-15 saying please see atatched ROA however nothing was attached . I rep**** at 7:37am 25.06.15 and no feedback recieved i called the call centre *** 4 times and held on for 10/ 15 minutes each time and a lady by the name of Maria Mamaregane advised me to call back later no one can help me at the momment . So i have currently cancelled my current insurance and have not gotten feedback from Alexander and Forbes .