Poor service and incorrect informtion

I have always believed that momentum was one of the best insurance companies in the market but after this I have changed my mind totally, I submitted a 3rd party claim with the person who crashed into my car but later decided that I would rather let my insurance company deal with it (as I thought I could trust them) on claiming I was told to take the vehicle to a panel beater in PTA west I then asked to have on in centurion but just to change that it took over a week. eventually I was sent to one but they had the panel beaters email address wrong (they don't have the correct email for their own SP) and I as the client had to contact the panel beater to insure that all is in order by forwarding the email. then I receive an email stating that the vehicle can go in and I can get a car hire option then later it all changes that I cant get a car hire option. I have been requesting response but only receive it the following day. After this I would never recommend anyone to them I even told my family to insure with momentum but after this I don't see any of my family staying for such poor service <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Short-Term Insurance by Hellopeter.com)</em></div>