Poor Service and disregard for clients

Momentum Insurance Company has demonstrated an alarming lack of professionalism and customer care. Their service is not just poor — it is outright negligent. Calls go unanswered, queries are brushed aside, and staff show little to no accountability. Instead of providing reassurance and support, they create frustration and distrust. I have been waiting for 4 weeks to log a claim and I keep getting sent from pillar to post or told my client administrator is off sick or has been changed... this after I have to keep following up with them to find nothing has moved with logging my claim.

An insurance provider should deliver reliability and peace of mind. Momentum does the opposite: they waste time, avoid responsibility, and treat clients with indifference. This is not the standard anyone should accept from a company entrusted with protecting lives and assets.

I strongly advise against relying on Momentum Insurance Company. Their conduct reflects incompetence and disregard for the very people they are meant to serve.