Poor Service and Delivery

I recently submitted a claim, the contractor who was appointed to resurface and patch my driveway messed up my driveway, momentum then appointed another contractor and this contractor confirmed my driveway was not done correctly and I now need to redo my entire driveway but momentum is dragging their feet even though it is a contractor which they appointed that sent a report with all the issues. I was told by Tammy she was going to get feedback yesterday evening and or latest by this morning however no response from the claims manager. I am really irate now and will be going to the ombudsman should I not get feedback today with a resolution.