Poor Service and bad customer feedback:

I have been with Alexander Forbes since 2014. This kind of treatment I have never experienced before. This merger with Momentum is really a disappointment to me if this is how you treat your customers. My disappointment is as follows: 1. They send me a quote with a charge for betterment, and I objected to it and stated my reasons. The matter was referred to Roxcal Bachara and her manager Khan Cele. To date, I have not received feedback since the 3rd of April 2023. 2. I called Momentum yesterday after an hour of being sent from one person to the other I was then promised that Roxcal will call me. I am still waiting and frustrated