JP
Jermaine P
1 reviews | Active since Apr 2013
30 Oct 2023, 09:38
Poor Service
Poor service when processing a claim. my one claim have been lodged 2 months ago today not concluded, I have a new claim (my wife's engagement ring), I provided the proforma from the same store I bought it from in 2016. Momenetum requests an evaluation certificate ??? why if I’m giving you a proforma of the exact ring we bought again dragging their feet, I unfortunately will change insurer soon after resolving these claims.
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Replies (2)
Momentum Insure's replyOfficial
30 Oct 2023, 10:34Good morning Jermaine.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
Momentum Insure's reply30 Oct 2023, 10:34
Official
Good morning Jermaine.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
JP
Jermaine P's updateReviewer Update
02 Nov 2023, 09:23I accutually need to change the starts to a zero. This insurer not only goes out of their way not to approve a claim the home Assist tries the best not to send out a professional to just do an assessment but just all in all this is the worst insurer i have been with and i have had insurance since 2008. i am even changing all other policies with momentum if this is their mandate
JP
Jermaine P's update02 Nov 2023, 09:23
Reviewer Update
I accutually need to change the starts to a zero. This insurer not only goes out of their way not to approve a claim the home Assist tries the best not to send out a professional to just do an assessment but just all in all this is the worst insurer i have been with and i have had insurance since 2008. i am even changing all other policies with momentum if this is their mandate