Poor service

On the 08 May 2015 i was a victim of a hijacking. My vehicle was taken away from me and i was left traumatised and angry. I was insured with Alexander Forbes and i reported the incident on the 11 May 2015 which was a Monday to the insurance company. I have had no joy since. I believe my vehicle has been found and when i asked when and where can i pick my vehicle up from i got no reply or response. To date i have still not been contacted.