poor service

I was in a car accident on the 2nd of January 2015 and my car was delivered to PRO BEAT AUTOBODY on the 6rth of January 2015. To date, i still have not received my car and both the insurance and the repairer are falling to provide me with a collection date. 30 days has gone by and i don't have any transport to work and to perform my normal duties, I escalated the matter to Prosper who responded through her direct report to let me know that they have paid R 102k for the repairs of my car and they will not provide any courtesy car. The question is why should i be punished for the inability of the Alexndra forbes supplier to complete a job on time? the purpose of having an insurance is to be at the same point i was before the accident, currently i am at the worse situation and nobody seems to care, I have been promised feedback and i must call back to ascertain any status. what's sadden me is that i continue to pay for my policy but i don't enjoy the benefits of what i am paying for. One will think a manager like Prosper will take the needs of customers before the supplier but to my surprise he is literally telling me that they have done me a favour to pay for my r