RL
Ryan L

1 reviews | Active since May 2023

22 May 2025, 07:20

Poor service

Extremely Poor Service – Claim Unreasonably Delayed

I am extremely disappointed with the service I’m receiving from Momentum Insure. My accident was registered more than a week ago, yet absolutely nothing has been done. The delay has been attributed to a previous insurance check, which I understand is necessary — but in the meantime, I’m left without a vehicle and no sense of urgency or progress from your side.

This kind of delay is completely unacceptable, especially when customers rely on their insurers for support in times of need. Unfortunately, this reinforces the perception that Momentum Insure is one of those insurers always looking for reasons not to pay a claim instead of assisting their clients efficiently and fairly.

I expect immediate action on my claim and a proper explanation

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Replies (1)
Momentum Insure
Momentum Insure's reply22 May 2025, 07:59
Official
Good morning Ryan.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this for you and we will be in touch to address your concerns. 
Kind Regards
Brenda