PT
Paul T
1 reviews | Active since Nov 2018
19 Jul 2023, 16:06
Poor service
My wife was involved in an accident on the 28 of June, i lodged a claim with momentum same day and spoke to Ethan. He promised he will send me list of requirements via email. I waited and waited, i then decided to call and i was told vehicle was written off. I was told to email details of my finance institition and i did that. What frustrates me is i dont get updates and why is it taking so long?
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Replies (2)
Momentum Insure's replyOfficial
19 Jul 2023, 16:51Good afternoon Paul.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and for that we apologise for the frustration caused. We have escalated this matter to the claims team manager.
Kind regards
Qhakazile
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and for that we apologise for the frustration caused. We have escalated this matter to the claims team manager.
Kind regards
Qhakazile
Momentum Insure's reply19 Jul 2023, 16:51
Official
Good afternoon Paul.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and for that we apologise for the frustration caused. We have escalated this matter to the claims team manager.
Kind regards
Qhakazile
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and for that we apologise for the frustration caused. We have escalated this matter to the claims team manager.
Kind regards
Qhakazile
PT
Paul T's updateReviewer Update
21 Jul 2023, 15:19Hi momentum. Still awaiting feedback from team manager 48 hours later
PT
Paul T's update21 Jul 2023, 15:19
Reviewer Update
Hi momentum. Still awaiting feedback from team manager 48 hours later