Poor service

<p>I completed a funeral cover application form in April and emailed it back to Alexander forbes, i didnt receive any correspondence but my account was debited in April for the policy, i reversed the debit order because i was not sure which company debited me. I spoke to a consultant today and was told that i will be double debited this month because last months debit order was reversed.I dont think thats fair because i was never advised when the first debit will go off and i am still waiting for a policy document.please cancel the cover if i am going to be double debited.</p>