Poor Service

<p>I am so disappointed with Alexander Forbes. I requested a quotation for my car insurance, last week Monday (08 May 2017). They contacted me and I provided them with all my details and waited for them to get back to me with feedback. After waiting for a week I decided to email the Consultant that I spoke to, he responded that he will get back to me on Thursday (18 May 2017) as he is away and only returning then. So my question is if he never returns no one will ever return my query, as only one person can work on it and nobody else? Or was my query not that important that I have to wait on one person for feedback.</p>