Poor service

Called to register my building claim this afternoon. Several consultants kept on asking for my policy number or ID number. Almost seven of them no assistance in terms of explaining whether they short staffed or perhaps busy. I kept on saying the same phrase to plus minus seven consultants and at least the last consultant explained their predicament. Funny how quickly they debit our accounts and how slow they assist when lodging a claim💔🤷🏿♀️. The very first consultant in my view ought to have informed me of their predicament and not make me wait for 25 minutes for nothing 🙆🏿♀️🤦🏿♀️😭😭😭😭. Yhoooo as much as I love my insurance this I can’t stand