Poor service

I have been with Momentum from 2019. Every year, they increase your premiums by 10%. They dont call you. They send you an email. I ask every time to reduce the % increase. This year, they send me the letter and the premiums increased by 10.9% and stated I am a loyal customers. I emailed Sharozeen (the lady who emailed me) and told her to please reduce it. I tried calling her. There was no answer. I left her a message. She did not respond to my email or the message I left. This is just bad service. I now have to track momentum down to discuss the policy renewal premiums. Really really really disappointing! Service is not that great.