poor servcie

We sent them a dispute letter on 4 January as they rejected our claims as this started on 8 December 2021 already. Sifiso sent us the full report on 3 January. O 18 December we received a mail from Sifiso stating they have received our complaint and that they will come ack to us within 2 days and that the consultant that will e dealing with is will be Nonhlanhla Cilo. She phoned us on 5 January 2022 advising that she needs 5 days to resolve this.

We have been sending numerous mails to the email that was provided, but they all keep on coming back as undelivered. The 5 days has now become 2 weeks later and no news from her. A Brenda sent us a mail on Tuesday after we lodged a complaint on their website and advised that the matter has been sent to Nonhlanhla and that she will get in touch with us. Today is Friday and still nothing from anybody.

I am extremely disappointed with their after sales service. All their mails where they say "We go to great lengths at Momentum to ensure the safety of our clients. As part of this, we are committed to providing you with excellent and professional service experience, is absolutely not true and false publicity.