Poor poor poor service

I had an accident this morning. Tried calling Momentum insurance to assist with my claim, the call cut and no one called back. My daughter then called to ask someone to call me and she was told that we should phone. I eventually got an email from Momentum asking me for requirements, this email WITH ALL THE REQUIREMENTS was submitted at 11h00 this morning. At around 15h00 I called again trying to find out if my email was received, a lady by the name of Abidah said she would call me back. She just needed to restart her pc, I waited almost an hour with no call back. Once again I HAD TO CALL, this time I spoke to a guy called France. He gave me his email address and asked me to send through my docs again. I'm still waiting for someone to assist. This is the most pathetic customer service ever.