Poor poor customer service

I’m struggling to get prompt response from my claims consultant since my car accident last Sunday. When it took two days for the claims forms to be submitted I thought it was just one hiccup along the way, but today I’m still carless & nowhere closer to knowing what will happen to my car. When I mail my consultant I then have to call and alert her to this fact otherwise I’ll hear nothing until I call again. When you’ve been through trauma & are trying to heal you’d expect better from such a renowned company. I don’t know how else to get my case processed with a little more urgency & understanding. It makes watching MiWay’s latest campaign with their consultant Nkosi sadder since I’m not even getting half of the service he gave.