Poor handling of claim, poor service, poor communication

I am so disappointed, frustrated, despondent and very angry at my Insurer, Momentum. I lodged a claim for vehicle repairs on 3 July. The consultant that assisted me was Chane van der Merwe. Initially it seemed like she was on top of her game. I was confident that the process will go smoothly. I was very much quickly disillusioned. She never communicated, never completed the process, was always unavailable. From the 14th to the 26th I struggled to get a hold of her. I even contacted my broker in case he could get hold of her. On 14 July I send her an email, asking her to call me as I was struggling to get hold of her. Every other day I had to phone the call center for feedback and each time I spoke with a different consultant. Each one promising to assist with my claim, all to no avail. No one did what they promised. I spent time and money with each call. This is the first time I lodged a claim and it's been emotionally traumatizing. As a result of the delay in the claim process, the repairs to my vehicle was also delayed. The repair company could only accommodate my vehicle in September and they too proved to be the worst repair company ever uncounted. On 29 September I lodged a complaint with Momentum telephonically for the poor repair work that is being done and the unsatisfactory claims process. I was asked to put it on paper, which I did. On 2 October I send the email with my complete complaint. On 3 October I received an email and a text message informing me that my complaint has been received, captured and someone from management department will contact me within 2 days. Up to today, no one has called me. This is poor services now even from management. It seems everyone is just ignoring my complaint. No one is really taking the responsibility of ensuring that their service is improved and that the client satisfaction is obtained.