IS
Imraan S
1 reviews | Active since Jul 2011
09 Jun 2022, 09:11
Poor first time service from Yanga and team
My first claim experience has been very poor. The SP appointed has no sense of customer service. Could not even make a call, and sent voice notes on WhatsApp.
My consultant has no contact number on his signature and can only communicate via email. He also advised me to write this review if I'm not satisfied. Thanks Yanga, for nothing.
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Momentum Insure's replyOfficial
09 Jun 2022, 09:17Good morning Imraan.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Kind regards
Brenda
Brenda
Momentum Insure's reply09 Jun 2022, 09:17
Official
Good morning Imraan.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Kind regards
Brenda
Brenda