Poor feedback communication

I had a break-in 14 September and registered the claim on the Monday. A week later the building claim was assessed and the end of the week the contents claim was assessed. Information was requested of my prior insurance. I kept on emailing to confirm that all the needed info was received, without any feedback.

I copied my broker in on the mail send and he phoned them just to get more empty promises.

3 days later the claim was approved (4 October 2019)but item was omitted because it was not specified under all-risk.

These item was not specified as the items only get used at home.

I accepted the omission and signed the settlement agreement.

I’ve tried to follow up on the settlement and all I’m getting is the run-around again.

The quote values they agreed on was the discounted values at the time I sent the quotes but with the month ticking over the discounted prices went back to the original prices.

I would like to know why it is almost impossible to get feedback and why I have to complain on Hellopeter to get a response, if any?