POOR FEEDBACK

I had 2 insurance claims in D.ec 2014 , which was handled by Alexander Forbes. Firstly, they messed up the authorization process by only issuing the panelbeater with 1 authorization number. When my car was finally ready around the 15th January 2015, we went to pick it up only to find that the repair is incomplete. We then checked with Alexander Forbes and was told the matter was rectified. So we had to wait another few days for the repair to be completed.. Hnever, that was sorted. Then ! I stated communicating with them about my excess recovery from the 3rd party. This communication commenced on Feb 25th. I have had no voluntary feedback from them since. I sent an email to GUMBI on the 24th March and am still awaiting a response.