Poor customers relation

I was involved in an accident, 08/02/15,my Audi A5 steering wheel airbag, you could see it in a way that it was disengaged.The car also was badly damaged at rear.<br> <br> The formalities took effect on the particular day, and one of the A/F <br> 24hotline allowed my vehicle to towed by Metro assist driver.<br> <br> A/F thereafter never inform me as a client of of the about of the car and development of the car.<br> <br> During my hospitalisation I had worry about details of a tower, and I then knew that my car was allowed to be sent to a non Audi certified repairer from the first instance, as to be assessed by your assessor by the name of Leon.<br> <br> I then called A/F and I was assisted by the lady by the name of Tsholo Morake, she also seemed clueless of the where about of my car.I then got very worried and shocked, and told her it was towed as directed by your Agent to Renew it Edenvale.The lady said she will then have to send an investigator since she was unaware the matter.<br> <br> Tsholo told me the car was now towed to an Audi approved repair place in Edenvale by the name of BMW Auto barn.<br> <br> Poor service to A/F.it costed me almost R695 daily of hiring a private car for work and family trips until now.Kim is help