Poor customer service from momentum.

I have always had good experience with momentum. Hence despite the expensive premiums, I continued with them.

Well that has changed, the call center & claims department being the worse. Calls take forever to be answered & when answered you hardly get assistance.

Had a minor car accident on the 16th Dec 2022 & struggled to get assistance. Eventually I got to register my claim about 3 weeks later, assisted by Lutendo. Things started to look promising until I was assigned to a dealer that could only take my car on the 14th of Feb.

I tried reaching out to Lutendo to find me another dealer & I must say 400 mins later & more than 10 emails later. Lutendo isn't bothering with assisting me. I tried escalating the matter & was told Tiyani is in a meeting & Lutendo says he is too busy. I must leave a message & he will review it tomorrow but how many more "tomorrow" is Lutendo needing?