POOR CUSTOMER SERVICE

The worst experience, customer service and communication non existing, no sense of urgency. Reported the claim to my broker 23/05/23, I send the required documents to him the next day. On 28/06/23 my broker asked for my son's phone number, on request of the assessor; over a week passed before she called him, after I called my broker again. On 13/06/23 10:45 the first contact from Momentum, an email from Bridget: "Please note that claim CP634607MP has been captured on policy ***xx" I rep**** back with the questions, what this means and how much longer it will take. No reply. On Monday 17/07/23 13:09 I send another email to Bridget, no reply. When calling the call centre ***, you go through all the steps, then the line drops, going on for weeks now. Yesterday I called the Head Office ***. After 12 minutes I could talk to an agent, who asked for my son's number again. Nothing, no communication since then. I am the regular driver of the car, as my son was an Adventure Guide at the time, he drove my Touareg, depending on where he guided the day. Sometimes he used the Fiesta, if the bigger car was not necessary. For approx a month after the accident, we could manage with only the one car, as a friend lend his car to us for a while. Unfortunately, after the month, my son had to stop the Adventure Guiding, as I needed the Touareg to get to work. He is basically unemployed at the moment, as we need 2 cars for both of us to be able to work. I am very disappointed in the service I received, and experienced with Momentum as it is a big, well known company