Poor customer service:

My insurance portfolio individual was on leave to which her out of office referred me to a colleague. Communication and getting any assistance from this individual was beyond pathetic.

I contacted Momentum to understand the process of replacing spoilt fridge and freezer contents after a 42hr power outage in the area.

The claims department referred me to a lady who is far to busy to give a damn about my claim.

This other consultant or whatever he does simply ignores my communication.

I honestly dont believe this organization is bad but for crying out loud, tell your staff to get their act together. They are not doing your customers any favors.

Maybe I'm not important enough to help?!?!?!? Let me know and I will be happy to take my business somewhere else.

Do your job!!!!!