Poor Customer service

I am Mrs Cele insured with Momentum im very dissapointed with the kind of service i am getting with Momentum i was involved in an accident on the 4th of May 2022 however i was only assisted 4 days later after submitting the claim forms .I took my car for inspection on the 12th of May 2022 at Durban Panelbeaters in Pinetown ,till today the 20th of May 2022 i have not recieved any form of feedback on whether my claim has been approved and what needs to be fixed etc ...I called Momentum call centre yesterday and i was told the guy that helped me initially the one who appointed the assessor his name is France Namanyana is on leave and they cannot access his emails ,he will be back on the 25th of May 2022 so i asked how can that be? for such a huge company is there no hand over that is done before a person goes on leave so that we as customers can be assisted that means if the guy extends his leave i will not get assistance from Momentum .I am being sent from pillar to post and not getting any help and after this experience i sure will never recommend Momentum to anyone i know and i believe Word of mouth is a very powerful marketing tool .I am frustrated as hell a client that has never missed any payment I'm carless and i dont even know for how long the situation will be like this .. I need assistance and a wat forward .