Poor Customer Service

Once again EXTREMELY bad customer service from one of the so-called industry leaders in the market. An unauthorized debit order went off my account for a policy that was already cancelled on January 2021. Reported the matter to Momentum Insure Customer Service department. As usual, got promised that they will call you back, and even after I told them that they never do. Had to call back once again today, after their own deadline, and simply got informed that they do not have any answers as yet. And then to try and get hold of someone to report it to higher up in the rank is bearly impossible. You can't contact anyone as they are either not available or busy on the line. You can't get a contact number, except the call centre number. Terrible, terrible, terrible service, and I sincerely hope that someone on their board of directors get informed of what is happening on ground level. I will NEVER EVER recommend Momentum for any service whatsoever. Disgusting !!!!!!!!